This policy covers the Jagaan website and the Jagaan app. It explains what we collect, why, who we share it with, how long we keep it, and what happens when an account is closed.
Introduction
This Privacy Policy explains how Jagaan ("we", "us" or "our") collects, uses, shares and keeps information when you use jagaan.com, the Jagaan mobile app, our emails and our other services (together, the "Service"). It forms part of our Terms & Conditions.
By creating an account or using the Service, you acknowledge that you have read this policy and agree to the collection and use of information as it describes.
Information we collect
Information you give us
- Account details: name, username, email address, phone numbers, password, role and account type.
- Profile details: photo, cover image, bio, company, address, languages, social links, licence numbers and professional documents.
- Listings and projects: addresses, locations, prices, descriptions, features, photos, videos, floor plans, brochures and ownership or legal documents.
- Communications: messages, photos, files and voice notes you send, inquiries, tour and open house requests, reviews, reports and support requests.
- Transactions: plans, invoices, auction registrations, bids and deposits. Card payments are handled by our payment providers, and we receive only limited details such as the last four digits and the payment status.
- Verification and e-signing: identity and business documents, verification evidence, documents you send for signature and signed copies.
- Preferences: saved searches, favourites, hidden listings, alerts, notification choices and marketing consent.
Information collected automatically
- Device and connection data: IP address, browser, operating system, device name and model, app version and language.
- Approximate location worked out from your IP address, used for security and sign-in alerts.
- Usage data: pages and listings viewed, searches and filters, clicks, time spent, referring pages and errors.
- Sign-in and security records: sessions, devices, sign-in attempts and two-factor events.
- Cookies and similar technologies, as described in our Cookie Policy.
Information from others
- Google or Facebook, when you sign in with them: your name, email address, profile photo and account ID.
- Payment providers: payment status, billing country and fraud checks.
- Other users: when they message you, review you, report you or mention you in a listing or document.
- Public sources and partners, to verify licences, businesses and listings or to prevent fraud.
Mobile app permissions
The Jagaan app asks for device permissions only when you use a feature that needs them. You can grant or withdraw them at any time in your phone’s settings, and the rest of the app keeps working.
- Location: to show properties near you and centre the map. We do not track your location in the background.
- Camera and photos: to take or choose photos for listings, your profile and messages.
- Microphone: to record voice notes in messages.
The app keeps your sign-in tokens in your phone’s secure storage. It does not use cookies.
How we use information
We use the information we collect to:
- provide, run and personalise the Service, including publishing listings, connecting users and delivering messages;
- create and secure accounts, detect and prevent fraud, spam and abuse, and keep the Service safe;
- process payments, subscriptions, featured listings, auctions and invoices;
- verify users, listings and documents, and run e-signing;
- send service, security, transaction and notification messages;
- send marketing, offers and tips when you have agreed to them;
- measure, analyse and improve the Service, and produce market statistics, price estimates and reports;
- develop, train, test and improve our algorithms, rankings, recommendations and machine learning and artificial intelligence models (see below);
- enforce our Terms, handle disputes and claims, and meet legal, tax and regulatory duties.
AI and machine learning
We use information on the Service to build and improve AI and machine learning systems for Jagaan. This includes listing and project content such as descriptions, prices, features, locations, photos and floor plans, together with search queries, filters and how people use the Service.
Where practical, we remove or reduce direct identifiers such as names, email addresses and phone numbers before we use data for training. Models and datasets we build belong to us. Information used before an account closes, and listing and project content kept after closure, may continue to be used for this purpose, and trained models are not changed when an account closes.
AI features on the Service, such as smart search and writing help, may process what you type to produce a result. Their output can be wrong, and you should check it before relying on it.
Legal bases for using information
Where the law requires a legal basis, we rely on: performing our contract with you (the Terms); our legitimate interests in running, securing, improving and growing the Service, including developing AI; your consent, for marketing and non-essential cookies, which you can withdraw at any time; and compliance with our legal obligations.
How long we keep information
We keep information for as long as your account is open and afterwards for as long as we need it for the purposes in this policy, including records, legal and tax obligations, fraud prevention, security, disputes, and developing and improving our services and models. For many records this means we keep them indefinitely.
- Data export download links expire after 7 days.
- One-time codes and sign-in links expire shortly after they are sent.
- Delivered security emails, such as sign-in links and codes, are cleared from our email logs after sending.
Closing your account
You can close your account from your account settings on the website or in the app. The account closes 14 days after you ask, and you can cancel before then. Closing:
- permanently deactivates the account, signs you out everywhere and stops all sign-ins;
- takes your listings and projects offline and hides your public profile;
- stops alerts, notifications and marketing email, and cancels any subscription.
Closing does not erase your information. We keep the account’s details, content, messages, activity and transaction records, and continue to use them as this policy describes. A closed account cannot be reopened or restored. See Close your account for the full details.
Your choices and rights
- Copy: download a copy of your data from your account settings or the app.
- Correct: edit your profile, listings and preferences at any time.
- Marketing: switch marketing email off in your settings or with the unsubscribe link in any marketing email.
- Cookies: change your choices in Cookie Settings.
- App permissions: turn location, camera, photos and microphone off in your phone’s settings.
- Close: close your account as described above.
If a data protection law that applies to you gives you further rights, such as objecting to certain processing or asking for erasure, you can send a request to privacy@jagaan.com. We will verify your identity and respond as that law requires, and we may keep information where the law allows, for example for legal claims, fraud prevention or records we must keep.
Security
We protect information with measures such as encrypted connections, hashed passwords and codes, two-factor authentication, access controls and private storage for sensitive documents. No system is completely secure, and we cannot guarantee that information will never be accessed, lost or changed without permission. You are responsible for keeping your password and devices secure.
International transfers
We and our providers may store and process information in Pakistan and in other countries, including the United States and countries in Europe and Asia, where data protection laws may differ from those where you live. By using the Service, you agree to these transfers.
Children
The Service is only for people aged 18 or over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will close the account.
Changes to this policy
We may change this policy at any time. We will post the new version here with a new date and version number, and may also tell you by email or in the Service. If you keep using the Service after a change takes effect, you accept the updated policy.
Contact us
For questions about this policy or to make a privacy request, contact us at: