You can close the account you use on jagaan.com and in the Jagaan app at any time. One account covers both, so closing it in one place closes it everywhere. Read this page before you start: a closed account cannot be reopened.
How to close your account
On the website
- Sign in to jagaan.com.
- Open Dashboard, Settings, then the Privacy tab.
- Choose Close account and confirm with your password, or with your email address if you sign in with Google or Facebook.
This button asks you to sign in first if you are not signed in.
In the Jagaan app
- Open the app and sign in.
- Go to your account, then Privacy settings.
- Tap Close my account and confirm.
The 14-day waiting period
Your account closes 14 days after you ask. We email you a confirmation with a link to keep your account, and you can also cancel from the same settings page. Your account works normally until the date passes.
What closing does
- You are signed out on every device, including the app, and can no longer sign in.
- Your listings and projects are taken offline and no longer appear anywhere on Jagaan.
- Your public profile is hidden.
- Saved search alerts, price alerts, notifications and marketing email stop.
- Any active subscription is cancelled and will not renew. Fees already paid are not refunded.
What we keep
Closing an account deactivates it. It does not erase it. We keep the account's information and everything it created, including:
- your profile and contact details, and your account history;
- your listings and projects, with their photos, descriptions, prices and other details;
- messages, inquiries, tour requests, reviews and other activity;
- invoices, payments and subscription history.
We keep this information for record keeping, legal and tax obligations, fraud prevention and dispute handling, and to develop and improve our services, including training and testing machine learning and artificial intelligence models, as described in our Terms & Conditions and Privacy Policy. Closed listings are never shown publicly again.
Closing is permanent
A closed account cannot be reopened, restored or transferred, including by our support team. Its email address, phone number and username stay linked to the closed account. If you want to use Jagaan again, you will need to create a new account with different details.
If you cannot sign in
Email us from the address on your account and ask us to close it.